1  If I buy a module, do I have to pay every year?
When you buy a module, you get the right to eternally use it. You will get 12 months access to upgrades. After that period, you can still continue to use the module, but you willl not hace access to new upgrades. You can buy extensions, at a discount, after the first 12 months. Note that extensions also come with additional free support.
2  Are you guys here to stay?
Our company exists since the year 2000. We have been been in the CRM market for many years now and plan to continue for many years to come. AlineaSol is contributor to various Open Software projects. Also, we deliver full BSS solutions for telco providers in the Mobile Virtual Network (MNVO) industry. Our larger customers have millions of transactions per day.
3  Do your modules run on SugarCRM and SuiteCRM?
Our products run on SugarcRM CE and SuiteCRM. We try to ensure that our modules work well within one month after official new releases (if there are issues). We also support certain versions of SugarCRM 7 Professional edition. Note that our Enterprise products also run on the CE versions of SugarCRM.
4  Are Community modules compatible with Enterprise modules?
Yes indeed. If you upgrade from a Community version to an Enterprise version, you only have to:
- De-install the community version KEEPING the Database
- Install the Enterprise version
Note that for obvious reasons, it does not work the other way around.